Self Help Documentation
Ticket Scanning in Offline Mode (App)
- Pre-Event Setup (Online Mode):
- The event staff (scanner) logs into the mobile app.
- They tap the “Download Tickets Offline” button, which securely downloads all ticket/order details for the event into the device’s local storage.
- This process ensures that the scanner has an up-to-date list of all valid tickets before going offline.
- During the Event (Offline Mode):
- While scanning attendee tickets, the app references the locally stored list to verify authenticity in real time.
- The scanner can seamlessly check in attendees without requiring an internet connection.
- Each successful check-in is stored locally on the device with timestamp and ticket details.
- Post-Event or Once Internet is Restored (Sync Mode):
- As soon as the scanner’s device reconnects to the internet, the app automatically synchronizes all offline check-ins with the central online database.
- This ensures that attendee records, check-in status, and reports are fully updated across all systems and devices.
Key Benefits:
- Prevents disruptions in attendee entry due to poor connectivity.
- Guarantees accurate ticket validation and prevents duplicate entries.
- Provides peace of mind for organizers hosting events in areas with unstable networks.